Booking and COVID 19 Protocols 

  1. Book your appointment online or by phone. You will be sent an email confirming your booking details.

  2. You will receive an COVID-19 pre-screening questionnaire to your email 48 hours before your appointment. Please complete.

  3. Please wear a mask before entering the clinic. If you do not have a mask we will provide one. These are to be worn in the clinic and during treatment. Your therapist will be wearing a mask at all times.

  4. Please arrive in the clinic no earlier than 5 minutes before your appointment. 

  5. Upon entering the clinic we require everyone to wash their hands in the washroom or use hand sanitizer at reception.

  6. If on the day of your appointment you have any of the symptoms listed in the questionnaire please call the clinic to cancel and rebook your appointment.  There will be no cancelation fee. Please also follow guidelines set out by the BC Health COVID-19 symptom self assessment tool online at https://bc.thrive.health/covid19/en or call 811.

  7. Before treatment you will be go through informed consent with your therapist which will enable the therapist and client to discuss, understand and agree on acceptable levels of risk for the treatment. This will include a review of each client's history which may have a bearing on risk assessment. In some instances both parties may agree to terminate the treatment in the interest of safety. In such cases no charges will be made.